AVC
AWS Customer Engagement
Amazon Connect
Amazon Connect
Easy to use omnichannel cloud contact center
2020
28:34
CCW 2020: Rethink Your Contact Center With Amazon Connect
28:34
24:18
Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect
24:18
54:35
AWS What’s Next ft. Contact Lens for Amazon Connect
54:35
34:42
AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience
34:42
5:55
How do I integrate Amazon Connect with Zendesk?
5:55
3:06
Introduction to Contact Lens for Amazon Connect
3:06
5:23
Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect
5:23
19:04
Agent Training for the Amazon Connect Contact Control Panel (CCP)
19:04
3:49
How do I display contact attributes in a screenpop using the Amazon Connect Streams API?
3:49
5:11
Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect
5:11
2:02
What is Amazon Connect
2:02
1:57
DXC Transforms Service Desks and Improves Customer Experience with AWS
1:57
5:38
AWS Solutions: AI Powered Speech Analytics for Amazon Connect
5:38
2019
1:00:56
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML (EUC214-R1)
1:00:56
16:03
AWS re:Invent 2019: Omnichannel cloud contact center with Amazon Connect (DEM155)
16:03
1:00:50
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect (EUC337)
1:00:50
46:35
AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce (EUC209)
46:35
47:31
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp (EUC211)
47:31
54:48
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect (EUC213)
54:48
6:24
Getting Started with Amazon Connect chat
6:24
1:41
Introduction to Amazon Connect chat
1:41
3:14
Getting Started with Amazon Connect
3:14
3:59
How do I enable Quick Connects on Amazon Connect?
3:59
34:24
Evolving Customer Experience with Amazon Connect, An AI-Based Contact Centre Solution
34:24
6:14
DXC + Munich Re: Amazon Connect with AWS Machine Learning Services
6:14
46:08
AWS New York Summit 2019: Amazon Connect for IT Support: Johnson & Johnson Case Study (SVC201)
46:08
50:11
Customer and Constituent Engagement with Amazon Connect
50:11
6:13
Intuit: Serving 7 Million Customers Using Amazon Connect
6:13
44:20
Amazon Connect Delivers Personalized Customer Experience for Your Contact Center
44:20
8:10
Learn about Amazon Connect with Jeff Barr
8:10
11:01
Wag: CX Automation with AWS Connect, Lex and Lambda
11:01
21:18
Empowering Customer Service with Amazon Connect and Machine Learning (Level 300)
21:18
4:43
AI Powered Speech Analytics for Amazon Connect Solution
4:43
5:37
NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results
5:37
10:54
Amazon Connect CTI Adapter for Salesforce
10:54
5:34
Modernize Your Contact Center with AI: Gain Valuable Insights by Transcribing Recordings
5:34
2018
53:33
AWS re:Invent 2018: Customizing Your Amazon Connect Contact Center (BAP309)
53:33
59:40
AWS re:Invent 2018: Implementation of Amazon Connect, Powered by Accenture (FSV306-S)
59:40
56:34
AWS re:Invent 2018: Bring the Power of AI to Your Amazon Connect Contact Center (BAP322-R1)
56:34
56:14
AWS re:Invent 2018: Customer-Centric Contact Centers w/ Amazon Connect & Machine Learning (FSV301)
56:14
58:20
AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324)
58:20
34:00
Hear How Intuit Innovates The Contact Center With Amazon Connect & Service Cloud
34:00
1:01:20
Next Gen Innovation: Enhancing Your Contact Center with Amazon Connect for the Public Sector
1:01:20
26:13
Build an Omni-Channel Experience with Amazon Connect and Amazon Lex (Level 200)
26:13
3:23
Capital One Contact Centers Innovate Faster Using Amazon Connect
3:23
19:26
AWS NY Summit - Improving Patient Transportation & Appt. Attendance Using Amazon Connect & Polly
19:26
13:48
Salesforce and Amazon Connect - Building Innovative Customer Experiences
13:48
3:49
Amazon Connect Customer Purchase Experience: The Art of the Possible
3:49
2:59
Amazon Connect Customer Service Experience: The Art of the Possible
2:59
2017
35:16
AWS re:Invent 2017: How To Use AWS IoT and Amazon Connect to Drive Proactive Custome (BAP304)
35:16
43:46
AWS re:Invent 2017: GPS: Amazon Connect: Powerful, Proven Cloud Contact Center Solut (GPSBUS205)
43:46
55:29
AWS re:Invent 2017: Amazon Connect Delivers Personalized Customer Experiences (BAP202)
55:29
1:22
Salesforce Service Cloud and Amazon Connect Transform Customer Service in the Cloud
1:22
6:32
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
6:32
41:28
Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS
41:28
3:02
Amazon Connect CTI Adapter for Salesforce - Amazon Web Services
3:02
1:38:52
Live Coding with AWS: Building Call Centers with Amazon Connect
1:38:52
1:22
Introducing Amazon Connect Dashboard - Monitoring Contact Center Performance on AWS
1:22
27:54
Enterprise Connect 2017 | Tom Weiland of AWS Announces Amazon Connect
27:54
2:19
Introducing Amazon Connect
2:19