AWS re:Invent 2017: GPS: Amazon Connect: Powerful, Proven Cloud Contact Center Solut (GPSBUS205)

In this session, learn about Amazon Connect and how your organization can benefit from its capabilities, extensibility, and scalability. We explain how it’s designed to use AWS natural language understanding to provide enterprise and consumer interactions that replicate the experiences consumers have at home with their Echo products. Learn how to combine Amazon Connect with leading CRM, analytics, and workforce optimization/quality management platforms to provide a complete system of engagement and system of record for enterprises across all verticals and size ranges.