AWS Solutions: AI Powered Speech Analytics for Amazon Connect
Published on Jan 16, 2020
The AI Powered Speech Analytics for Amazon Connect solution provides customer insights in real time, and helps agents and supervisors better understand and respond to customer needs so they can resolve customer issues and improve the overall customer experience. The solution includes pre-trained AWS artificial intelligence (AI) services that enable customers to transcribe, translate, and analyze each customer interaction in Amazon Connect, and presents this information to assist contact center agents during their conversations. https://aws.amazon.com/solutions/ai-powered-speech-analytics-for-amazon-connect/?did=sl_card&trk=sl_card Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS