Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

Using machine learning natural language processing (NLP) and speech-to-text, Contact Lens for Amazon Connect transcribes contact center calls to create a fully searchable archive and to surface valuable customer insights. In this Enterprsie Connect session, learn how you can use machine learning (ML) powered analytics with no coding to discover deep customer insights from your contact center. Discover emerging themes and trends from customer conversations, leverage call-specific analytics, and conduct fast, full-text searches on transcripts, all directly in Amazon Connect. Learn more about Amazon Connect at https://amzn.to/3gY8FhL Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS#AmazonConnect #ContactLens