Agent Training for the Amazon Connect Contact Control Panel (CCP)

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Agents use the Amazon Connect Contact Control Panel (CCP) to interact with customer contacts. It's how they receive calls, chat with contacts, transfer them to other agents, put them on hold, and perform other key tasks. Watch Ayesha Borker, Solutions Architect for Amazon Connect, show you everything you need to know about using the CCP. This includes setting up, logging in, accepting calls and much more. Amazon Connect Website: https://go.aws/2Yl2GfL Amazon Connect Administrator Guide: https://amzn.to/2UtC8Ik Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS #AmazonConnect