AWS What’s Next ft. Contact Lens for Amazon Connect
Published on Aug 31, 2020
Yasser El-Haggan, Head of Solutions Architecture, Amazon Connect shares how Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities that contact center supervisors can use to better understand the sentiment and compliance of customer conversations. For more information go to https://amzn.to/3fts7Cw Want to tune in live for the next episode? You can find dates and more information about our upcoming streams at - https://amzn.to/32jG4OY Watch past AWS What’s Next episodes at http://bit.ly/2O3zS75 Check out our AWS What’s Next podcast on iTunes and Spotify Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS