Empowering Customer Service with Amazon Connect and Machine Learning (Level 300)

Learn more about AWS Innovate Online Conference at – https://amzn.to/2FZiig3 Customer experience remains one of the most important strategic measurements for organisational performance but, keeping pace with customer behaviour can be challenging. Amazon Connect is a simple to use, cloud-based contact centre service that makes it easy for any business to deliver engaging customer service interactions. Using the Amazon Connect integration with the machine learning services on AWS, you can use self-service configuration tools to accomplish in days what would often have taken months like building chatbots into customer call workflows. In this presentation, we will show you how Amazon Connect can be integrated with Amazon Transcribe, Amazon Comprehend, and Amazon Lex to enable organisations to deliver transformational omni-channel experiences to their customers. Speaker: Sumit Patel, Enterprise Solution Architect, AWS, ANZ