AWS Customer Engagement
Amazon Connect
AI Powered Speech Analytics for Amazon Connect Solution

AI Powered Speech Analytics for Amazon Connect Solution

Published on Mar 18, 2019

Learn more about Amazon Connect at – https://amzn.to/2TBAeHb The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time. This enables your agents to better understand customer needs and drive resolution using the insights the solution provides while they are still interacting with their customer.

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