NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results
Published on Jan 25, 2019
In this episode of This Is My Architecture - https://amzn.to/2CEGEcW, hear about the custom solution that the NHS BSA built around Amazon Connect to both reduce average wait time, and learn from and iterate on customer responses. Host: John Studdert, Partner Solutions Architect, AWS Customer: Chris Suter, Lead Cloud Architect, Digitisation, Insight & Technology Solutions Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS