AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp (EUC211)
Published on Dec 03, 2019
Learn how News Corp implemented Amazon Connect to improve employee and service desk engagement. News Corp's service desk is the 24/7/365 central point of contact for all IT-related questions and issues within News Corp companies in North America, including Dow Jones, HarperCollins, and Realtor.com. News Corp was able to set up Amazon Connect in weeks instead of months, while saving hundreds of thousands of dollars. Amazon Connect contributed to improved employee experience, reduced abandon rate, reduced time to answer, enhanced reporting capability, and more. Come hear how News Corp realized a modern service desk and what it plans for the future.
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AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce (EUC209)
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AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp (EUC211)
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AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect (EUC213)
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