AWS Customer Engagement
Amazon Connect
Salesforce and Amazon Connect - Building Innovative Customer Experiences

Salesforce and Amazon Connect - Building Innovative Customer Experiences

Published on Jun 04, 2018

Learn how Salesforce built a world class contact center experience using Amazon Connect and Salesforce service cloud. Learn more at - https://amzn.to/2kF8s8w. Host: Yazid Boutejder - Solutions Architect Speaker: Ian Henderson - Director of Strategic Product Partnerships

19:26
Video preview
AWS NY Summit - Improving Patient Transportation & Appt. Attendance Using Amazon Connect & Polly
19:26
13:48
Video preview
Salesforce and Amazon Connect - Building Innovative Customer Experiences
13:48
3:49
Video preview
Amazon Connect Customer Purchase Experience: The Art of the Possible
3:49

2020

28:34
CCW 2020: Rethink Your Contact Center With Amazon Connect

CCW 2020: Rethink Your Contact Center With Amazon Connect

28:34
24:18
Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

24:18
54:35
AWS What’s Next ft. Contact Lens for Amazon Connect

AWS What’s Next ft. Contact Lens for Amazon Connect

54:35
34:42
AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

34:42
5:55
How do I integrate Amazon Connect with Zendesk?

How do I integrate Amazon Connect with Zendesk?

5:55
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Introduction to Contact Lens for Amazon Connect

Introduction to Contact Lens for Amazon Connect

3:06
5:23
Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

5:23
19:04
Agent Training for the Amazon Connect Contact Control Panel (CCP)

Agent Training for the Amazon Connect Contact Control Panel (CCP)

19:04
3:49
How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

3:49
5:11
Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

5:11
2:02
What is Amazon Connect

What is Amazon Connect

2:02
1:57
DXC Transforms Service Desks and Improves Customer Experience with AWS

DXC Transforms Service Desks and Improves Customer Experience with AWS

1:57
5:38
AWS Solutions: AI Powered Speech Analytics for Amazon Connect

AWS Solutions: AI Powered Speech Analytics for Amazon Connect

5:38
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