AWS Customer Engagement
Amazon Connect
Amazon Connect CTI Adapter for Salesforce - Amazon Web Services

Amazon Connect CTI Adapter for Salesforce - Amazon Web Services

Published on Aug 24, 2017

The Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within the Lightning, Console and Classic Salesforce CRM experience. Learn more about Amazon Connect at - https://amzn.to/2wL4Nwz.

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Video preview
Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS
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Video preview
Amazon Connect CTI Adapter for Salesforce - Amazon Web Services
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Video preview
Live Coding with AWS: Building Call Centers with Amazon Connect
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2020

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CCW 2020: Rethink Your Contact Center With Amazon Connect

CCW 2020: Rethink Your Contact Center With Amazon Connect

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Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

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AWS What’s Next ft. Contact Lens for Amazon Connect

AWS What’s Next ft. Contact Lens for Amazon Connect

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AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

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How do I integrate Amazon Connect with Zendesk?

How do I integrate Amazon Connect with Zendesk?

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Introduction to Contact Lens for Amazon Connect

Introduction to Contact Lens for Amazon Connect

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Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

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Agent Training for the Amazon Connect Contact Control Panel (CCP)

Agent Training for the Amazon Connect Contact Control Panel (CCP)

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How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

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Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

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What is Amazon Connect

What is Amazon Connect

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DXC Transforms Service Desks and Improves Customer Experience with AWS

DXC Transforms Service Desks and Improves Customer Experience with AWS

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AWS Solutions: AI Powered Speech Analytics for Amazon Connect

AWS Solutions: AI Powered Speech Analytics for Amazon Connect

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