AWS re:Invent 2019: Omnichannel cloud contact center with Amazon Connect (DEM155)
Published on Dec 05, 2019
Amazon Connect now gives businesses a single unified contact center for voice and chat. Come see how you can create an Amazon Connect contact center instance, and learn how to use a single contact flow to design a natural language chatbot experience using Amazon Lex that escalates to a human agent on voice and chat. We demo unified routing, queueing, chatbot design, agent experience, and concurrency for voice and chat.
1:00:56
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML (EUC214-R1)
1:00:56
16:03
AWS re:Invent 2019: Omnichannel cloud contact center with Amazon Connect (DEM155)
16:03
1:00:50
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect (EUC337)
1:00:50