AWS Customer Engagement
Amazon Connect
Introducing Amazon Connect Dashboard - Monitoring Contact Center Performance on AWS

Introducing Amazon Connect Dashboard - Monitoring Contact Center Performance on AWS

Published on Jun 27, 2017

Learn more about the Amazon Connect Dashboard - http://amzn.to/2tjV4wT. The Amazon Connect dashboard allows you to define the performance indicators such as service levels, and agent occupancy, and monitor the performance of your contact center using these indicators.

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Video preview
Live Coding with AWS: Building Call Centers with Amazon Connect
1:38:52
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Video preview
Introducing Amazon Connect Dashboard - Monitoring Contact Center Performance on AWS
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27:54
Video preview
Enterprise Connect 2017 | Tom Weiland of AWS Announces Amazon Connect
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2020

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CCW 2020: Rethink Your Contact Center With Amazon Connect

CCW 2020: Rethink Your Contact Center With Amazon Connect

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Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

Enterprise Connect 2020 : ML-Powered Analytics with Contact Lens for Amazon Connect

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AWS What’s Next ft. Contact Lens for Amazon Connect

AWS What’s Next ft. Contact Lens for Amazon Connect

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34:42
AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

34:42
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How do I integrate Amazon Connect with Zendesk?

How do I integrate Amazon Connect with Zendesk?

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Introduction to Contact Lens for Amazon Connect

Introduction to Contact Lens for Amazon Connect

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5:23
Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

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Agent Training for the Amazon Connect Contact Control Panel (CCP)

Agent Training for the Amazon Connect Contact Control Panel (CCP)

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How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

How do I display contact attributes in a screenpop using the Amazon Connect Streams API?

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Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

Solving with AWS Solutions: AI Powered Speech Analytics for Amazon Connect

5:11
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What is Amazon Connect

What is Amazon Connect

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1:57
DXC Transforms Service Desks and Improves Customer Experience with AWS

DXC Transforms Service Desks and Improves Customer Experience with AWS

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AWS Solutions: AI Powered Speech Analytics for Amazon Connect

AWS Solutions: AI Powered Speech Analytics for Amazon Connect

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