DXC Transforms Service Desks and Improves Customer Experience with AWS

Published on Mar 12, 2020

DXC benefits from replacing its legacy technology with Amazon Connect, the cloud contact center service from AWS. Business benefits: • Improving customer satisfaction by enabling personalization • Reduction in Operations cost 30–40% • Reduction in time spent on IVR script changes from 2 months to a few hours • Lowers customer on-boarding time from 3 months to between 5 weeks and 2 months Learn more about DXT at https://amzn.to/38HslTf Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS #AWSCustomer #AmazonConnect