AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect (EUC337)
Published on Dec 05, 2019
Accolade, a personalized health and benefits solution, migrated a contact center to a global deployment of Amazon Connect in just four months, supporting over 700 agents taking more than 14,000 calls a day on a global scale. Learn how the company did this completely self-service through staggered global deployment. They also discuss where the key transition points were, how they mapped data from one solution to the next, their core development investments, and how they kept business running during the migration. Hear how a small team deploying Amazon Connect quickly and successfully can have a big business impact.
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AWS re:Invent 2019: Omnichannel cloud contact center with Amazon Connect (DEM155)
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AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect (EUC337)
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AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce (EUC209)
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