Build an Omni-Channel Experience with Amazon Connect and Amazon Lex (Level 200)

Published on Aug 24, 2018

Learn more about the AWS Innovate Online Conference at - Customer experience is one of the most important strategic measurements for customer satisfaction, but keeping pace with customer behavior can be challenging. Chatbots provide one of the largest areas for growth and opportunities to drive new customer experiences. Coupled with Amazon Connect—an easy-to-use, cloud-based contact center service—organizations can create new omni-channel experiences that engage customers in new and better ways. In this session, we show you how to quickly set up an Amazon Connect contact center. We also show you how to use Amazon Lex to build intelligent conversational chatbots and integrate them with your contact center workflows, enabling you to offer a personalized and dynamic caller experience. Speaker: Stefan Buchman, Solution Architect, Amazon Web Services