AWS re:Invent 2017: Building a Voice-Enabled Customer Service Chatbot Using Amazon L (MCL301)
Published on Nov 29, 2017
Amazon Lex is a service for building conversational interfaces into any application using voice and text, and Amazon Polly is a service that turns text into lifelike speech. This session combines both of these AWS services during which the presenter will demonstrate how to build a Help Desk chatbot that feature spoken-voice interfaces. Attendees will be provided with the foundational skills for those looking to enrich their applications with natural, conversational interfaces. Liberty Mutual Insurance will also present on their chat platform architecture to demonstrated how they areusing Amazon Lex in their organization as an employee digital assistant.