Modernize Your Contact Center with AI: Gain Valuable Insights by Transcribing Recordings
Published on Jan 14, 2019
Learn more about Amazon Transcribe at https://amzn.to/2sfzmHW, Amazon Comprehend at https://amzn.to/2VAfSv8, and Amazon Connect at https://amzn.to/2ACTlF2. Gain insights into your Amazon Connect contact center from transcribed call recordings. Analyze call recordings using Amazon Transcribe, a fully managed and continuously trained automatic speech recognition service, and Amazon Comprehend, a natural language processing (NLP) service that uses machine learning to find insights and relationships in text.