AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

Published on Aug 28, 2020

In this session, learn about the AWS competencies and the AWS practice of incorporating multiple customer channels over voice, text, chatbot, telephony, Amazon Sumerian, analytics, AI, and Amazon Personalize, all on one platform to better understand customers as they engage and personalise their experiences. AWS Speakers: Paul Chen, Head of SA, ASEAN, AWS & Lili Chan, Sr. Specialist Solutions Architect - Connect, ASEAN, AWS Download the slides: Learn more about AWS at - Subscribe: More AWS videos More AWS events videos #AWS #AWSSummit #AWSEvents