AWS Summit Online ASEAN 2020 | The Art of the Possible: Amazon Connect Customer Service Experience

In this session, learn about the AWS competencies and the AWS practice of incorporating multiple customer channels over voice, text, chatbot, telephony, Amazon Sumerian, analytics, AI, and Amazon Personalize, all on one platform to better understand customers as they engage and personalise their experiences. AWS Speakers: Paul Chen, Head of SA, ASEAN, AWS & Lili Chan, Sr. Specialist Solutions Architect - Connect, ASEAN, AWS Download the slides: https://go.aws/3de5Wzr Learn more about AWS at - https://amzn.to/3kTKR24 Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 #AWS #AWSSummit #AWSEvents