Modernize Your Contact Center with AI: Gain Valuable Insights by Transcribing Recordings

Published on Jan 14, 2019

Learn more about Amazon Transcribe at, Amazon Comprehend at, and Amazon Connect at Gain insights into your Amazon Connect contact center from transcribed call recordings. Analyze call recordings using Amazon Transcribe, a fully managed and continuously trained automatic speech recognition service, and Amazon Comprehend, a natural language processing (NLP) service that uses machine learning to find insights and relationships in text.